Terms & Privacy Policy

Solas Digital ("Solas", "we") is a business registered in Israel, operating as an Authorized Dealer (Osek Murshe) and issuing tax invoices as required by law. Solas is the Data Controller for information collected through this site.

For any question about privacy, exercising your rights, or these terms, contact us through the enquiry form on this site or on WhatsApp at the number shown on the home page. Privacy requests are answered within 30 days.

Information you provide yourself: your full name, phone number, email address and the content of the message you send through the enquiry form. There is no online payment on this site and we do not collect payment card details through it.

Technical information collected automatically: IP address, browser type and operating system, pages viewed and the time of the visit. This is collected for security, abuse prevention and basic performance measurement.

We do not knowingly collect special-category data (health information, political opinions, ethnicity, biometric data) and we never ask you to provide it. Please do not include sensitive information in your message.

This site is not directed at children under 16, and we do not knowingly collect information about them.

For visitors covered by the EU GDPR, processing relies on the following grounds: performance of a contract or pre-contractual steps (Article 6(1)(b)) for information submitted through the enquiry form; legitimate interests (Article 6(1)(f)) for site security, fraud prevention and service improvement; and consent (Article 6(1)(a)) for any marketing use not required to deliver the service — consent you may withdraw at any time.

In Israel, processing is carried out in accordance with the Protection of Privacy Law, 5741-1981 and the Data Security Regulations issued under it.

To respond to your enquiry and manage the proposal process; to deliver, operate and maintain the services you have engaged us for; to meet accounting and tax obligations; to secure the site and prevent abuse; and to improve the service and the site.

We do not sell personal information to third parties, and we do not use information submitted through the enquiry form for marketing communications without your separate, explicit consent.

This site uses strictly necessary cookies only — those required for it to function, such as remembering your language preference and protecting against abuse. Strictly necessary cookies do not require prior consent.

If third-party analytics or advertising tools are added in future, a dedicated consent notice will be shown before they run and this document will be updated accordingly.

You can block cookies through your browser settings. Blocking strictly necessary cookies may break parts of the site.

We rely on professional infrastructure providers acting as Processors on our behalf — hosting and deployment, security and malicious-traffic protection, and email or enquiry-routing services. They receive access only to the extent needed to perform their role and are bound by confidentiality and security obligations.

Some providers operate servers outside Israel and outside the European Economic Area. Such transfers rely on recognised transfer mechanisms, including the EU Standard Contractual Clauses (SCCs) or adequacy decisions.

We will disclose information to a competent authority where required by law, court order, or to protect our legal rights.

Enquiries that do not result in an engagement are kept for up to 24 months and then deleted. Client information is kept for the duration of the engagement and afterwards for the period required by law — including seven years for accounting and tax records.

Information is protected using industry-standard measures: TLS encryption in transit, least-privilege access, two-factor authentication on every administrative system, periodic backups and continuous monitoring.

No system is entirely immune. In the event of a security incident likely to affect your rights, we will notify affected individuals and the relevant authorities within the timeframes required by law.

You have the right to: access the information held about you; correct information that is inaccurate or out of date; request its deletion (the "right to be forgotten"), subject to retention duties imposed by law; restrict or object to processing; receive your information in a structured, portable format; and withdraw consent you have given, without affecting the lawfulness of processing carried out beforehand.

To exercise any of these rights, contact us through the site. We will verify your identity before disclosing information and will respond within 30 days.

If you are not satisfied with how we have handled your request, you may lodge a complaint with the Israeli Privacy Protection Authority, or with the supervisory authority in your EU country of residence.

An engagement with Solas Digital is a business-to-business engagement between registered businesses. The Israeli Consumer Protection Law, 5741-1981, and the cancellation rights it grants apply to consumer transactions and do not apply to this engagement.

Setup fees are non-refundable. A setup fee reflects discovery, design, development and deployment work performed from the moment a proposal is accepted, together with team capacity reserved for the project. Cancellation by the client after acceptance does not entitle the client to a refund of the setup fee, in whole or in part.

Recurring monthly retainers may be cancelled with 30 days' written notice. Cancellation takes effect at the end of the current billing cycle. A cycle that has already been invoiced is not refunded, and is not pro-rated.

Media budgets paid directly to advertising platforms (Google, Meta and others) are not part of Solas's fee and cannot be refunded by us.

A full or partial refund is issued in one circumstance only: where Solas Digital has not begun the work at all and elects to end the engagement on its own initiative.

Payment more than 14 days overdue entitles Solas to suspend the service until the account is settled. Such a suspension is not a breach on our part and does not extend agreed timelines.

The following are our default timelines, measured in business days from the moment all required materials and access have been received from the client: a marketing site or landing page — 14 to 21 business days; CRM and automation deployment — 7 to 10 business days; a paid campaign going live — up to 5 business days from budget approval and receipt of advertising account access.

"Required materials" means content, logo and brand assets, access to the domain and relevant accounts, and sign-off on design milestones. Any delay in supplying materials or granting approval pauses the clock for that period.

Every bundle includes two rounds of revisions within the quoted price. Further rounds, or material changes to scope, are quoted separately and in advance.

Where a timeline differs from these defaults, it is stated in writing in the proposal, and the proposal prevails.

Business hours are Sunday to Thursday, 09:00–18:00 Israel time, excluding Israeli public holidays.

Response times are: a general enquiry from the site or by email — a reply within 24 to 48 business hours; a client on an active monthly engagement — a reply within one business day; a production-down incident (the site is unreachable or is not accepting enquiries) — work begins within 4 hours during business hours.

Response time means time to begin work, not time to full resolution. Resolution time depends on the complexity of the fault and on factors outside our control.

The uptime target for sites we maintain is 99.5% measured monthly, excluding planned maintenance announced in advance, and excluding downtime caused by an upstream infrastructure provider, a cyber attack, or a change made by the client or a third party acting for them.

The commitments in this section are a commercial service-level undertaking. They are not a warranty of any business outcome.

Solas Digital commits to professionalism, transparency and performing the work with reasonable skill. We do not guarantee a specific business outcome — enquiry volume, revenue, Google ranking or campaign performance — because those depend on the market, competition, pricing, the product, and the quality of the client's own follow-up.

Solas Digital's total liability on any cause of action shall not exceed the fees actually paid to it in the three months preceding the event. Solas is not liable for indirect or consequential loss, lost profits or loss of goodwill.

Responsibility for content supplied by the client — including copyright in images, text and logos, and the accuracy of marketing claims — rests with the client alone.

On full payment, the client owns the design, content and bespoke code built for their project, together with the domain and any advertising accounts registered in their name.

Solas Digital retains rights in its tools, templates, generic code components and working methods, and the right to reuse them on other projects.

Solas may show the delivered work in its portfolio, unless the client asks otherwise in writing.

We may update this document from time to time. The date of the most recent update appears at the top. A material change to the commercial terms will not apply retroactively to an existing engagement without the written agreement of both parties.

This document is governed by the laws of the State of Israel. The competent courts of the Tel Aviv district have exclusive jurisdiction.